Contact Information

Last Updated: October 26, 2026

Welcome to Mavernolia.

We are committed to providing clear product information, reliable order assistance, and responsive customer support.

If you have questions about our products, orders, payments, deliveries, returns, refunds, or privacy practices, please contact us using the details below.

1. Business Information

Store Name: Mavernolia

Official Website: https://mavernolia.com

Customer Support Email: VintMclamore757@hotmail.com

Customer Support Phone: +44 7860 888015

Business Address:

4 Kirk Flatt
Great Urswick
Ulverston
LA12 0TB
United Kingdom

2. Customer Support

Our support team assists with:

• Product information and availability.

• Order placement and confirmation.

• Payment questions.

• Shipping and tracking.

• Delayed or missing deliveries.

• Damaged, defective, or incorrect products.

• Returns and exchanges.

• Refund requests.

• Order cancellations.

• Customer account assistance.

• Privacy and personal data requests.

• General store inquiries.

Customer inquiries are handled on business days, excluding applicable public holidays.

Response times may vary depending on inquiry volume and complexity.

3. Order Assistance

For help with an existing order, please include:

• Your full name.

• Order number.

• Email address used during checkout.

• Description of your request.

• Supporting photographs where relevant.

For security reasons, do not send complete payment card numbers, security codes, or passwords by email.

4. Shipping Information

Our normal estimated delivery times are:

Order Processing: 1–3 business days.

Shipping Transit: 7–15 business days.

Estimated Total Delivery: 8–18 business days.

Standard Shipping: Free for eligible orders.

Available tracking information will normally be provided after dispatch.

5. Returns and Refunds

Mavernolia offers a voluntary 30-day return policy for eligible products.

For most qualifying online consumer purchases in the United Kingdom, a statutory 14-day cancellation right also applies.

Please contact our customer support team for return instructions and the correct return shipping address.

Approved voluntary-policy refunds are generally processed within 10 business days after approval.

Mandatory statutory refund deadlines and remedies take precedence.

6. Privacy Requests

For questions about personal information or to exercise applicable UK GDPR rights, please contact:

Email: VintMclamore757@hotmail.com

Suggested Subject: Privacy Request

We may request reasonable identity verification before processing certain requests.

7. Ecommerce Platform

Our online store is powered by Shopify.

Shopify provides ecommerce infrastructure, while Mavernolia remains responsible for its products, customer service, order fulfillment, and applicable seller obligations.

8. Contact Information Updates

We may update our contact information when necessary.

The latest details will be published on our website.

Thank you for choosing Mavernolia. We appreciate your business and look forward to assisting you.