Return and Refund Policy

Last Updated: October 26, 2026

Thank you for shopping at Mavernolia. We are committed to providing a reliable shopping experience. This Return and Refund Policy explains our procedures for cancellations, returns, exchanges, and refunds for purchases made through https://mavernolia.com.

1. 30-Day Return Policy

We offer a voluntary 30-day return period for eligible products, starting from the date of delivery.

To qualify for a voluntary change-of-mind return, products should generally be unused, unworn, unwashed, and in their original condition, with original packaging, tags, accessories, and manuals where reasonably possible.

Proof of purchase, such as an order number or confirmation email, is required.

These voluntary conditions do not restrict your statutory consumer rights.

2. UK Statutory Cancellation Rights

For most online purchases by consumers in the United Kingdom, you have the right to cancel your order within 14 days after receiving the goods without giving a reason, subject to applicable exceptions.

You must notify us of your decision to cancel within the applicable cancellation period.

You then generally have a further 14 days to return the goods.

Where a valid statutory cancellation applies, we will refund the relevant payments, including the basic delivery charge where applicable. Additional charges for premium delivery options are not necessarily refundable.

We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first. Where no goods have been supplied, the applicable statutory refund period will apply.

Refunds will normally be made using the original payment method without charging a refund fee.

Customers may be responsible for diminished product value resulting from handling beyond what is necessary to establish the goods' nature, characteristics, and functioning.

3. How to Request a Return

Please contact us at VintMclamore757@hotmail.com.

Include:

• Your full name.

• Order number.

• Product name.

• Reason for the return, if applicable.

• Photographs or video where relevant.

We will provide return instructions and the appropriate return shipping address.

Our published business address is not necessarily our return facility. Please obtain the designated return address before shipping.

For voluntary returns outside statutory cancellation rights, follow the instructions provided by our support team.

4. Return Shipping Costs

For eligible change-of-mind returns, customers generally pay direct return shipping costs where this responsibility has been properly disclosed and is permitted by law.

For defective, damaged, incorrect, or non-conforming merchandise, Mavernolia will provide the appropriate remedy without imposing costs that the seller is legally required to